Privacy Policy

Last updated: 2/6/2025

Introduction

Welcome to AYC Group LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] and use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, shipping address)
• Billing information (credit card details, billing address)
• Account credentials (username, password)
• Order history and preferences
• Communication preferences
• Device information and IP address
• SMS consent records and related information

Information Collected Automatically

When you visit our website, we automatically collect:

• Browser type and version
• Operating system
• Pages visited and interaction with content
• Device information (type, ID, IP address)
• Referring website
• Time and date of visits

How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfill your orders
• Communicate with you about orders, products, and services
• Send transactional emails and SMS messages
• Provide customer support
• Improve our website and services
• Personalize your shopping experience
• Prevent fraud and maintain security
• Comply with legal obligations
• Send marketing communications (with your consent)
• Analyze website usage and trends

Information Sharing and Disclosure

We Share Information With:

• Service providers (payment processors, shipping carriers, hosting services)
• Professional advisers (lawyers, accountants, auditors)
• Law enforcement or regulatory bodies when required by law
• Business partners (with your explicit consent)

We Do Not:

• Sell your personal information to third parties
• Share your SMS consent or phone number with third parties for marketing purposes
• Share your information with unauthorized parties

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication
• Regular security training for employees
• Secure data backup systems

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw SMS consent at any time
• Object to certain data processing
• Request data portability

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website usage
• Provide personalized content
• Improve user experience
• Manage shopping cart functionality

You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification to users where appropriate

Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: sales@aycllc.com
• Phone: 972-926-6488 ext 1
• Address: 3200 W. Kingsley Rd, Ste 200, Garland, TX 75041

Additional Information

SMS Terms & Conditions

By opting into SMS communications from AYC Group LLC, whether through our website, mobile application, or other medium, you agree to receive SMS messages from us. These messages may include but are not limited to:

• Order confirmations and shipping updates
• Delivery notifications
• Account security alerts
• Special offers and promotions (with explicit consent)
• Customer service updates
• Product restock notifications
• Appointment reminders (if applicable)
• Account notifications
• Payment confirmations
• Important service updates

Important Information About Our SMS Service:

• Message frequency varies based on your account activity and preferences
• Message and data rates may apply
• To opt out at any time, reply STOP to any message
• For assistance, text HELP or visit our website at https://aycllc.com/
• View our complete Privacy Policy at https://www.aycllc.com/privacy-policy/
• View our Terms of Service at https://www.aycllc.com/privacy-policy/

SMS Consent and Privacy

• Your SMS consent and phone number are never shared with third parties for marketing purposes
• We maintain industry-standard security measures to protect your mobile number
• You can change your SMS preferences at any time through your account settings or by texting STOP

Support and Opt-Out Instructions

• Text HELP for help with SMS messages
• Text STOP to any message to opt out
• Contact our customer service at service@aycllc.com for additional assistance
• Visit https://www.aycllc.com/ for more information

California Privacy Rights

California residents have additional rights under the CCPA (California Consumer Privacy Act), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of personal information sales
• Right to non-discrimination for exercising these rights

International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Accessibility

We are committed to making our Privacy Policy accessible to all users. This policy is available in our website footer and during the checkout process.