All returns must be authorized beforehand by both AYC and AYC's Authorized Distributors. For authorization, please email us your request and any related photos or videos, and one of our AYC Service Representatives will contact you for further assistance.
Once the returned merchandise has been received by AYC, a refund and/or credit will be processed within seven business days. Any refund and/or credit issued will be based strictly upon the transaction between AYC and the Distributor; any prices involved in a transaction between the distributor and the consumer will not be considered.
New, unused products in their original packaging are eligible for a full refund if they are sent back to AYC within 30 days of delivery. Returned products without original packaging will be subject to a minimum restocking fee of 25%.
After 30 days from the delivery date, no return requests will be accepted, regardless of the reason or condition of the product. AYC is not responsible for any shipping charges regarding a declined return, and any such products can be disposed of at AYC's discretion after seven business days.
Original shipping charges are non-refundable, and AYC is not responsible for any expenses incurred in the return process.
All returned products will be subject to inspection. If upon inspection, AYC discovers damages due to improper packaging or customer misuse, then additional fees may be imposed.
Custom items, clearance products, and special orders are ineligible for any returns or exchanges. Any products that have already been installed and/or connected to plumbing (including but not limited to shampoo backwash units, pedicure spas, etc.) are ineligible for returns/exchanges.
Kit items may not be partially refunded - all parts of the kit items must be present to be eligible for a refund.
Clearance items are considered final sales and non-refundable and are not eligible for returns or exchanges.
