Warranties

Warranty

  • All products offered by AYC are covered by a limited parts warranty that begins the same day the product is delivered. AYC Clearance items and AYC Container Orders are not eligible for warranty or service and are priced accordingly. AYC's warranty only applies to the original buyer and is non-transferable. Extended warranties are available for separate purchase from AYC.
  • AYC's warranty is only active in the contiguous U.S. Should a customer require service outside of the designated area, then AYC will not be responsible for any shipping fees or duties that may accrue during the service process.  
  • Any requests for warranty service will require the approval of AYC beforehand and can be obtained by contacting the Service Department. Requests for warranty service may be resolved by issuing replacement parts, replacement of complete units, a refund, or warranty repair services. Any such resolution completed in full shall constitute the fulfillment of the warranty request approved by AYC. Such resolutions are the sole remedies available to the distributor and/or consumer.
  • In the case of missing parts, customers have seven days to conduct their inspection and report any missing components.
  • If a product needs to be shipped back to AYC for warranty service, AYC will assume responsibility for shipping in both directions. The buyer will assume any packaging costs and shipping damages caused by improper packaging will not be reimbursed by AYC. AYC warranty service only covers standard shipping; if expedited shipping is needed, the extraneous costs will be passed to the buyer.
  • Labor, parts, or unit replacements shall not constitute the extension or renewal of the warranty period. Warranty service that necessitates shipping the unit back to AYC will require a minimum wait time of seven business days for diagnostics and/or repairs.
  • All items are covered under AYC's 1-Year Limited Parts Warranty except for pedicure massage chair tops and towel steamers, which are covered for a period of no more than two years from the date of delivery. The limited parts warranty offered by AYC does not cover damages incurred by wear and tear, extensive or heavy use, abuse, tampering, modification, or mishandling. Commercial standards allow for color variations which AYC has no control over. Therefore, this warranty does not extend to color, grain, or texture. The warranty does not extend to fading, staining, tears, or wear, which have more to do with the environment and care the product was subjected to.
  • If the item sent in for repair is found to be in perfect working condition, a labor fee will be charged, and the customer will be responsible for the return shipment.
  • Regarding all other service questions, please contact service@aycllc.com.
  • The terms above apply to any and all purchased extended warranties.
  • The extended warranties offered will include total of 3 years or 5 years of limited parts warranty coverage.

Repairs

  • AYC's repair fee is $35/hour for non-warranty repairs and includes 30-day limited parts and labor warranty.
  • The distributor and/or consumer will be responsible for all shipping charges and the cost of parts.
  • If the unit cannot be repaired, AYC will contact the distributor and determine a favorable compromise for all parties involved.
  • AYC disclaims all responsibility for out-of-warranty products we receive in damaged condition.

Limited Parts Warranty Breakdown

AYC's limited parts warranty will extend to all parts deemed defective during the warranty period. If you believe the product has defective components, please reach out to service@aycllc.com.

  • Pedicure Spas
    1. Massage Chair-Top (2-Year Warranty)
    2. Base/Tub (1-Year Warranty)
  • Customer/Technician Chairs/Stools (1-Year Warranty)

  • Styling/All-Purpose/Barber Chairs (1-Year Warranty)

  • Hair Dryers, Steamers & Processors (1-Year Warranty)

  • Backwash Units (1-Year Warranty)

  • Towel Steamers (2-Year Warranty)

  • Towel Warmers/Sterilizer (1-Year Warranty) 

  • Facial Steamers/Multi-Function Machines (1-Year Warranty)

  • Autoclave Sterilizer (1-year Warranty)

  • Ring Light (1-year Warranty)

  • Miscellaneous Furniture (1-Year Warranty)

Revised 8/17/2023

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